Warranties and after-sales service
For all goods that are for sale in Darbis web-store exists 24 months long manufacturer's warranty (unless otherwise stated in the item description or warranty). The manufacturer's warranties are only valid if goods are collected and maintained following the instructions. Upon receipt of the item, before signing the receipt documents items should be inspected by the client. During the after-sales service, failures that appeared due to the manufacturer's fault are going to be fixed in the following terms: 14-21 days since the claim filling day or 45 days if the necessary part to complete after-sale service has to be deliverd from abroad. In all cases, after-sale service is sought to be provided in the shortest term possible. The quality assurances provided by the seller are not provided and may not be used for consumer protection purposes or may be inappropriate.
Return of defective goods
If you notice that the item you ordered has poor quality, you have the right not to accept it. In this case, a poor quality item can be exchanged in a good quality item or can be refunded. During the warranty period, if you notice any hidden failures we ask you to take a picture and send us via e-mail address firstname.lastname@example.org. The manufacturer of the item, in this case, determines whether the defect in the item fits the warranty requirements i.e. whether the damage is due to a manufacturers fault. We will contact you on the manufacturer's decision via your provided contacts. In cases when item return cause is poor quality, we are committed to exchange poor quality item at our expense or refund. The poor quality goods are exchanged and returned by following Government Resolution No. 697 approved Retail Regulations.
Return of quality goods
Return of good quality goods is possible only by Government Resolution No. 697 approved in accordance with the Retail Regulations. In this case, the client pays the cost of returning the goods.
Technical conditions for the return of goods
The returned item must be properly packaged (this item does not apply to return a defected item). The item must be undamaged by the client. The item must not have lost its marketable appearance (this item does not apply in case of return of a defected item). The returned item must be in the same set as the client received. If you want to return the item by following the requirements above (except after-sale service), you have to contact us.